Livestream FAQ

 

I've purchased tickets to the Money $hot livestream. How do I watch it?

  • Click [here] to log in to the account you created when checking out to watch the livestream on Saturday, April 17 at 2pm PDT, 5pm EDT, 10pm BST, 11pm CEST.
  • The show will be available for replay until April 20, 2021 now available until April 24th at 11:59 PM ET!
  • If you have not created an account, you can do so [here] with the email you used to place your order. Since this is a live event you will not be able to fast forward or rewind during the initial airing.
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

Existential Reckoning: Live At Arcosanti

  • Relive the masterpiece of Puscifer – Existential Reckoning: Live At Arcosanti! Receiving rave reviews and setting livestream records, Live At Arcosanti is a visually stunning masterpiece set in the Arizona desert. Upon purchase, log in [here] to watch with the account you created on checkout. You will have a 3-day (72 hours) rental period from your date of purchase to watch before your login expires. 
  • Note: Previous livestream ticket purchases of Existential Reckoning: Live At Arcosanti (made before March 16th, 2021) will NOT grant access.

Can I buy tickets for my friends?

  • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to http://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

Can I watch the livestream on my TV?

  • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
  • Chromecast instructions:
  • Apple TV instructions:
    • https://support.apple.com/en-us/HT204289
    • (use Safari, the Apple TV share will be on the player)
    • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble.
    • Please note that iOS devices cannot Cast directly from the web browser to Chromecast. Airplay is only available on certain devices. You can check system requirements here: https://support.apple.com/en-us/HT208728

I have another question!

 

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following:

System Requirements:

  • Mac OS X 10.6 or higher
  • Windows 7 or higher

Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

  • 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

Not Supported:

  • Internet Explorer
  • Roku's browser apps (use Casting instead)
  • Amazon Silk
  • Fire TV Stick
  • Playstation 4
  • Xbox (performance may vary)
  • Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)

 

Merch Questions: 

Problems with merch/bundle orders

  • Please contact The Puscifer Care Team with your full name, what you purchased, order reference number and email address used to purchase your merch/bundle, along with what you need assistance with.

Shipping Status

  • If you ordered before March 26, your order will ship the first week of May
  • If you ordered after March 26, your order will ship the first week of June

International Shipping Duties and Taxes

  • Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices.  If duties and taxes are imposed on your order, they are due at the time of delivery.  Please consult your local customs office for more details about your country’s duties and taxes.
  • Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.
  • If you only purchased a virtual ticket, this does not apply to you.

I ordered stream merch, when can I expect to receive my shipment?

  • All stream exclusive merch items (t-shirt, hoodie, poster, leather jacket) are pre-order. If you ordered before March 26, products will ship at the beginning of May.  If you order after March 26, products will ship at the beginning of June.